Patchup-Patches.com

Q1: What is the typical lead time for international custom patch orders?

A: Our standard lead time is 2-3 weeks, which includes professional digital proofing, precision manufacturing, and international express shipping (DHL/FedEx/UPS). For urgent projects in Europe or the US, we offer expedited options to ensure your event deadlines are met.

Q2: Do you provide Oeko-Tex certified materials for embroidered patches?

A: Yes. We prioritize sustainability and safety. All our Embroidered Patches and Woven Labels use high-quality threads that meet eco-friendly standards, making them safe for apparel, children's clothing, and corporate merchandise.

Q3: Can you handle complex logo designs with tiny text or gradients?

A: Absolutely. For intricate designs, we recommend High-Definition Woven Patches or Printed Patches, which can capture details as small as 1mm. We provide a digital mockup for every order to ensure the final product matches your vision perfectly before production begins.

Q4: What is your return policy for defective custom products?

A: We offer a 7-Day Quality Guarantee. If your custom pins or patches have manufacturing defects or design discrepancies caused by our side, please contact us within 7 days of delivery for a full replacement or a 100% refund. Your satisfaction and brand reputation are our top priorities.

Q5: Do you ship directly to B2B clients in Europe and North America?

A: Yes, we are a specialist in international trade. We provide full door-to-door shipping to Europe, the US, Canada, and Australia, including all necessary customs documentation to ensure a smooth delivery process for our wholesale and corporate clients.